At Kitandkaboodal Store, we understand that the perfect fit and style are essential to expressing your modern femininity. Our shipping and returns policies are designed to ensure your shopping experience is as seamless and sophisticated as our fashion collections.
Shipping Information
Order Processing Time: All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods & Delivery Times
| Shipping Method | Carrier | Cost | Delivery Time After Shipping |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days |
| Free Shipping | EMS | Free on orders over $50 | 15-25 business days |
Please Note: We ship worldwide, excluding some remote areas and parts of Asia. International customers may be responsible for customs duties and import taxes, which are beyond our control.
Returns & Exchanges
Important: You have 15 days from the date of receipt to initiate a return or exchange request.
Return & Exchange Process
Within 15 days of receiving your order, please complete our Returns & Exchanges Form and email it to our customer service team at [email protected].
Our customer service team will review your request and respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions.
Please return items in their original condition with all tags attached and in the original packaging. Include a copy of your order confirmation or packing slip.
Ship your return package to the address provided in your authorization email. We strongly recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Return & Exchange Form Template
Please copy and paste the following template into your email to initiate a return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Full Name: [Your Full Name]
Order Number: [Your Order Number]
Email Address: [Your Email Address]
Phone Number: [Your Phone Number]
Items to Return/Exchange:
Product Name: [Product Name]
Size: [Size]
Color: [Color]
Quantity: [Quantity]
Reason for Return/Exchange: [Reason]
Exchange Preference (if applicable):
Preferred Replacement Item: [Item Name]
Size: [Size]
Color: [Color]
Additional Comments: [Any Additional Information]
Refund Information
Once we receive and inspect your returned items, we will process your refund within 5-7 business days. The refund will be issued to your original payment method:
- Credit Card (Visa, MasterCard, JCB): 5-10 business days for the refund to appear on your statement
- PayPal: 3-5 business days for the refund to process
Please Note: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send your replacement items.
Non-Returnable Items
To ensure the quality and hygiene of our products for all customers, the following items cannot be returned or exchanged unless they arrive damaged or defective:
- Basics category items (due to their intimate nature)
- Tops and Vests that have been removed from their original packaging with hygiene seals broken
- Any items that show signs of wear, have been altered, or are not in their original condition
International Returns
International customers are responsible for any customs duties or return shipping costs. We recommend declaring the returned goods as “Returned Merchandise” to potentially avoid import fees.
Need Assistance?
Our dedicated customer service team is here to help with any questions about shipping, returns, or exchanges.
Email: [email protected]
Mail: Kitandkaboodal Store, 2634 Fairfield Road, Milwaukee, WI 53202, United States
We appreciate your trust in Chic Women Wear Co. and strive to make your shopping experience as sophisticated and seamless as our fashion collections.